Refund and Returns Policy

614 Collectibles Refund and Returns Policy

At 614 Collectibles, we are committed to providing you with the finest collectibles that are carefully curated for their authenticity and quality. However, we understand that occasionally, you may need to initiate a return or seek a refund. We have designed our Returns and Refund Policy to ensure a seamless and hassle-free process for our valued customers. Please read the following guidelines carefully to understand our policy:

1. Eligibility for Returns and Refunds: To be eligible for a return or refund, the item(s) must meet the following criteria:

  • The item(s) must be returned within 30 days of the delivery date.
  • The item(s) must be in their original condition, unused, and with all original packaging and tags intact.
  • The item(s) must not be altered, damaged, or show any signs of wear or tear.

2. Initiation of Returns: If you wish to initiate a return, please follow these steps:

  • Contact our customer support team within 7 days of receiving the item(s) to request a return authorization. You can reach us through Customer Support.
  • Our team will review your request and provide you with a Return Merchandise Authorization (RMA) number along with detailed return instructions.

3. Shipping and Return Costs: For returns due to change of mind or non-defective reasons, customers are responsible for the return shipping costs. We recommend using a trackable and insured shipping method to ensure safe and prompt delivery. For returns due to defective or damaged items, we will provide a prepaid shipping label, and no additional shipping costs will be incurred by you.

4. Inspection and Processing: Once we receive the returned item(s), our team will thoroughly inspect them to ensure they meet the eligibility criteria. If the item(s) are approved, we will process your refund or replacement within [number of days] from the date of receipt. Refunds will be issued to the original payment method used during the purchase.

5. Refund Options: Depending on the reason for the return and our stock availability, you may be eligible for one of the following options:

  • Full Refund: You will receive a full refund for the returned item(s), including the original shipping cost.
  • Replacement: If the item(s) are still available in stock, we can provide a replacement at no additional cost to you.
  • Store Credit: In some cases, we may offer store credit as an alternative to a refund.

6. Non-Returnable Items: Certain items are not eligible for return or refund, including but not limited to:

  • Gift cards and digital products
  • Items purchased from third-party sellers on our platform

7. Damaged or Defective Items: If the item(s) you receive are damaged during shipping or deemed defective, please notify us immediately upon receipt. We will promptly provide assistance and arrange for a replacement or refund, as applicable.

8. Disputes and Resolution: We are dedicated to resolving any concerns or disputes to ensure your satisfaction. If you encounter any issues or require further assistance, please contact our customer support team, and we will work diligently to find a suitable resolution.

At 614 Collectibles, customer satisfaction is our top priority, and we strive to deliver a seamless shopping experience. We thank you for your understanding and cooperation in adhering to our Returns and Refund Policy. If you have any questions or require clarification, please don’t hesitate to contact our customer support team.